SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smartphonest (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystylishclubs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent store, very good phone
Very good phone for this price. Shipping to UK from Spain GSL-em without customs charges. Seller dorzucił earphone, lanyard and finger holder. Recommend shop and phone.
All right and perfect
Product as in description! Reliable store available!
Quick and grateful for the gifts
I just received the phone, it is very beautiful and works perfectly well ..
Phone fire, before it was F1 with 4 GB 128 all the same but faster, gifts put the store well delivery fast as soon as possible (karanovyrus B. Yat) as in the photo all the same
The phone is good. Not the first time I take. This time for a birthday present. Delivered exactly to the required time. Also put the gifts. Thank you so much.
All as in the description with amendments to the curve translation of the description itself) the phone is not bad, if it survives (from factory marriage no one is insured, the PFU three times like clean, while) will be perfect. everything works. all as stated. Day of flight, 49 percent of the battery is left. Vivai gave out all the working day, in turn sat in VK, yutub charil, the music was saliva, karoch Vai-mobile fire. Sent current Tovarisch store sooo long. Already 9 days, but in connection with this pain gripovana, I understood everything, accepted and forgave. Yes, the buns are presented, three crumbs, but it warms on the soul.
Super phone
The goods are whole, although the box is mint. Delivery in the description should have been from Russia, eventually shipped from Latvia
For a long time there was a parcel from Latvia. It is not clear why it is so, although I chose delivery from Russia. Therefore, I put 1 star for the speed of sending the goods. Well, most importantly it pleases that the parcel is well packed and the Android itself pleases the eye. Product description corresponds. For this 5 stars. And so I'm happy, if not for a long departure.
After almost two months finally arrived
Very good